You can track your order directly through our website by clicking here.

Be sure to have your tracking number ready. (Please note that it may take 1-3 days for your order to ship out)

On average, it will take 6-12 days for your order to arrive, depending on your location.

Please allow us 1-3 days to make your order and send it out.

(Nate: It might take slightly longer than 1-3 days during certain holidays, as demand is higher)

Be sure to check your spam folder. If it is not there, it's possible that you entered your email address incorrectly or only used your phone number for your order.

As long as your order has not shipped, we can change your address. Please fill out the cont form below and include your order number along with the new address.

Yes, as long as your item has not been handmade and engraved, we can make those changes for you. Please complete the contact form below and include your order number and the engraving changes.

If your order has not been handcrafted, engraved and/ or shipped, we can get it canceled for you. Please submit the contact form below with your order number and cancelation request.

Our eternal roses are specially preserved using a meticulous process that replaced the natural moisture within the petals, allowing them to maintain their exquisite beauty and texture over an extended period. On average, you can expect our eternal roses to last for a minimum of 2-3 years. However, with proper care and attention, their lifespan can be significantly extended.

While our eternal roses are designed to be virtually maintenance-free, creating an ideal environment for them can greatly enhance their longevity. Placing them in a cool, dry space away from direct sunlight and excessive humidity is key to preserving their vibrancy. While they do not require watering or other upkeep, occasional dusting with a soft brush or compressed air can help maintain their appearance.

Here are some tips to keeping your enteral roses in good condition for longer.

1. Keep it out of direct sunlight: It's best to keep your eternal roses in a cool, shaded area of your home.
2. Avoid exposure to moisture: Water can cause the petals of the roses to become discolored or even moldy. Keep your eternal roses away from humid areas, and do not attempt to water it.
3. Handle it gently: While an eternal rose is sturdy, it can still be damaged if handled roughly. Avoid touching the petals or stem too much, and be careful when moving it from place to place.
4. Keep it in the display case: An eternal rose can be kept in its display case (with the top on) to protect it from dust and other environmental factors.